Welcome to the City of South Daytona and the Utility Billing Department. Answers to your questions may be answered below. If you have further questions, please call Customer Service at (386) 322-3002.

  • Residents must have their garbage placed curbside by 7:00 am on the day of pickup and no sooner than 24-hours before the day of pickup. Residents must return container to the proper storage. Residents must supply their own trash containers up to a maximum of 32 gallons. Waste Pro will not collect improper containers.

  • Household Garbage: Food scraps, packaging, clothes, small appliances, and non-recyclables will be picked up if they are placed in the container and by the curb by 7:00 am Monday & Thursday. Please note, gasoline, pool chemicals and motor oil are harmful to the environment and shall not be placed in your garbage bin.

  • Recycling: Residents should place their recycling materials in the green bin(s). Recycling will be picked up on Mondays or Thursdays depending on your location within the City. If you need an additional recycling bin, please contact Public Works at (386) 322-3080 or use the online request by visiting southdaytona.org/egov/apps/Action/center.gov

  • Motor Oil: You can dispose of motor oil at the recycling igloo, open 24-hours at the Public Works Facility, located at 1700 Segrave Street.

  • Tires: You may place old tires at the curb for pickup. The pickup is free of charge and residents are allowed 8 tires per calendar year.

  • Household Hazardous Waste: Paint and paint thinners must be taken to the Volusia County Landfill. They can be reached at (386) 947-2952 for specific instructions.

  • Yard Waste: Grass clippings, leaves, pine needles, etc. will be picked up on Mondays. Items must be containerized in garbage cans and/or trash bags and placed by the curb before 7:00 am. Waste Pro has agreed to collect yard waste regardless of the diameter and weight.

  • Household Construction Trash: Small amounts of wood, concrete, block generated by “do-it-yourself” projects can be cut off and placed within your garbage container or bag weighing less than 50 pounds. These can be placed with your normal garbage pickup day.

  • Roll off Service: Cost of this service depends on the size and frequency of the pickup. Please call (386) 322-3002 for more information.

Commercial Pickup: The City has an exclusive agreement with Waste Pro to provide all dumpster and roll-off services. To schedule a drop off or pickup of dumpster please call (386) 322-3002

Welcome to the City of South Daytona and the Utility Billing Department. Answers to your questions may be answered below. If you have further questions, please call Customer Service at (386) 322-3002.

In accordance with City Ordinance Sec. 20-73, Residents may qualify for a sewer adjustment on their upcoming statement if the following criteria has been met:

  • The meter must be connected to the City’s sewer system.
  • The customer must have 12 months of consumption history to determine an appropriate average consumption.
  • Leak occurred on the resident’s side of the meter and did not enter the sewer systems.
  • Filling of a swimming pool with proper evidence of the pool filling.

 

Residents requesting an adjustment may visit the office or email us at service@southdaytona.org with supporting documentation.

Welcome to the City of South Daytona and the Utility Billing Department. Answers to your questions may be answered below. If you have further questions, please call Customer Service at (386) 322-3002.

 

  • Each utility account opened within the City of South Daytona requires an advanced security deposit that will remain with the City until the customer finals the account.  A 5/8” water meter deposit is $225.

  • All service requests and/or account changes must be requested in writing. You may visit the office or email us at service@southdaytona.org

  • The City’s utility billing dates are divided into three billing cycles. These cycles are based entirely upon the property location where you receive service. Your billing and due dates will remain the same from month to month, varying slightly due to holidays, weekends, and the number of days in a month.

  • Residents can elect to receive due-date reminders and shut-off reminders electronically. Please call Customer Service at (386) 322-3002 to enroll and update your contact information as needed to ensure successful receipt of notices. You will receive the alerts from 844-309-7105. We recommend you save this number in your cell phone.

  • Water consumption is billed in thousands-of-gallon increments. Until your meter surpasses the next highest thousand-gallon mark, you will not be billed for that usage. Please note, your final bill, any usage over 500 gallons, will be billed at the next highest thousand gallons. If your property is vacant, the owner of the property will receive an availability of service statement.

  • You may notice our meter readers in your neighborhood carrying a device with a long “wand”. With this device, they can electronically read your meter without manually recording the reading.

  • Failure to receive your bill does not waive past due penalties. Bills are mailed monthly unless you are enrolled in the paperless option and elected not to receive a bill. Problems with receipt of mail should be reported to the Post Office. Please call our office anytime you have a question about your bill or fail to receive one by the appropriate date. If you fail to receive a bill, please call Customer Service at (386) 322-3002.

  • Bills are considered past due twenty-one (21) days after the billing date. Per Sec. 20-70: If payment on any bill is not received within twenty (20) days following the bill date, a late charge equivalent to ten percent (10%) of the unpaid balance is added on the twenty-first day. If payment on any bill is not received within twenty-nine (29) days of the bill date, service shall be disconnected.

  • If your service is delinquent and scheduled for disconnection, service shall be continued or reconnected only after all delinquent AND current charges on the account are paid. **Only cash or credit card payments will be accepted to restore services after disconnection for non-payment.

  • Water consumption varies by occupants of each address. Some residents may consume more water than others based on their lifestyles. The average consumer uses two (2) to three (3) thousand gallons of water per person, each month. Example- if you have 3 occupants in your home, you should expect to use 6-9 thousand gallons of water each month. Questions regarding rates and consumption can be answered by calling Customer Service (386)-322-3002.

  • We offer several convenient ways to pay your bill:
  1. Pay over the phone by dialing 1-844-309-7105. Automated phone payments are accepted 24-hours a day. This service is free of charge. (You will need your account and customer numbers from your bill and your credit card, debit card or bank account information.)
  2. On-line payments via credit card, debit card or bank account through the City’s website at southdaytona.org. Residents may set up scheduled payments or use one-time payment.
  3. Drive-Thru Window located on the north side of City Hall is open during business hours Monday-Friday 8:00 am – 4:30 pm. Please bring your bill.
  4. Payment Drop Box available 24 hours a day on the north side of the building.
  5. Cash payments can be made at CVS, Family Dollar, or 7-11 Stores. Coupons on the back of your bill must accompany payment. Keep one in your wallet to reuse!
  6. Pay in City Hall Monday – Friday, 8:00 am – 4:30 pm.

Utility Billing Frequently Asked Questions

  • How can I setup a Utility Account? New residents can setup a utility account by visiting City Hall at
    1672 South Ridgewood or by emailing Customer Service at service@southdaytona.org.

  • What is required of me for new service? Residents who are renting must provide the City with a
    valid lease and driver’s license. Residents who own, must provide the City with valid ownership
    paperwork and driver’s license.

  • What is the deposit for a new service? Deposits vary depending on size of meter. Most common
    deposit is $225. Please call Customer Service at 386-322-3002 to verify your deposit amount.

  • Can I setup an online portal to pay my bill(s) electronically? Absolutely. Visit
    https://ipn2.paymentus.com/cp/csdu and click register now to begin setup.

  • Do you offer electronic notifications to be notified of due dates and shut offs? Of course! Call
    Customer Service at 386-322-3002 to enroll. Save 1-844-309-7105 in your phone as City of South
    Daytona. You will begin receiving notifications from this number.

  • I just finalized my account, when should I expect my deposit? Deposits are applied to the final bill.
    Credit balances remaining will be issued via check; this process can take up to 6 weeks from your disconnection date.

  • When is my utility bill due? Bills are due twenty (20) days after the statement is rendered. Friendly
    Tip: If your account number begins with a “1” your bill is due the first week of the month. “2” Second
    week of the month and “3” is the third week of the month.

  • Where is my water meter located? Great question! Our meters have an inground box in the front yard
    near the street or sidewalk. If you are not sure, please call Customer Service at 386-322-3002 and
    we will have your meter marked.

  • Is there a fee to pay with a credit card? There are no fees to pay in the office, over the phone or
    online with a credit or debit card.

  • Am I able to extend my due date? Unfortunately, due dates are unable to be changed and are in
    accordance with the City Ordinance.

  • Do I qualify for a payment extension? Per City Ordinance, residents are eligible for a payment
    extension once (1) per calendar year. Payments can be extended one (1) week past the shut off
    date.

  • Am I eligible for a payment plan? Per City Ordinance, payment plans shall be provided for owner
    accounts only.

  • May I receive an adjustment for my toilet leak? Unfortunately, per City Ordinance, if the leak
    enters the sewer system, the account becomes ineligible for an adjustment.

  • I just initiated service and would like to setup an online account; however, the system is stating
    my account number is invalid. Why am I receiving this message? Residents must wait for their first
    utility statements to arrive, for the system to recognize their newly established utility account.

  • I have a service-related request, can I call in my request? For security purposes we ask all residents
    with service-related requests (turn on, turn off, suspension, etc.) send an email to
    service@southdaytona.org and our staff will fulfill your request.