Utility Billing

The mission of the Utility Billing Department is to ensure efficiency in all billing and collection of utility charges. Utility Billing is committed to excellence and will strive to provide courteous relations to all residents by responding to their needs in a timely, professional, and respectful manner.

The Utility Billing Department is responsible for mailing residents’ monthly statements for water, sewer, garbage, and stormwater services. Sewer charges are billed in equivalent to water consumption.

In accordance with City Ordinance, Sec. 20-70:

  • Utility Bills are due 20 days after the bill date.
  •  Any unpaid balance after the due date is subject to a 10% late fee.
  •  Any unpaid balance remaining may be subject to cut off and a $75 delinquency fee, if not paid by the date stated on the bill for shut off.
  • Once services have been cut off, all charges (current and past due) and fee must be brought to a zero balance.

Current Water Rates

 Still have questions?  Please contact Customer Service at (386) 322-3002 or email service@southdaytona.org and we will be happy to serve you!

Opening a new service

If you have further questions, please call Customer Service at (386) 322-3002. 

  • Each utility account opened within the City of South Daytona requires an advanced security deposit that will remain with the City until the customer finals the account.  A 5/8” water meter deposit is $225.
  • All service requests and/or account changes must be requested in writing. You may visit the office or email us at service@southdaytona.org
  • The City’s utility billing dates are divided into three billing cycles. These cycles are based entirely upon the property location where you receive service. Your billing and due dates will remain the same from month to month, varying slightly due to holidays, weekends, and the number of days in a month.
  • Residents can elect to receive due-date reminders and shut-off reminders electronically. Please call Customer Service at (386) 322-3002 to enroll and update your contact information as needed to ensure successful receipt of notices. You will receive the alerts from 844-309-7105. We recommend you save this number in your cell phone.(Verify availability)
  • Water consumption is billed per exact usage.
  • You may notice our meter readers in your neighborhood carrying a device with a long “wand”. With this device, they can electronically read your meter without manually recording the reading. (Remove, no longer correct ?)
  • Failure to receive your bill does not waive past due penalties. Bills are mailed monthly unless you are enrolled in the paperless option and elected not to receive a bill. Problems with receipt of mail should be reported to the Post Office. Please call our office anytime you have a question about your bill or fail to receive one by the appropriate date. If you fail to receive a bill, please call Customer Service at (386) 322-3002.
  • Water consumption varies by occupants of each address. Some residents may consume more water than others based on their lifestyles. The average consumer uses two (2) to three (3) thousand gallons of water per person, each month. Example- if you have 3 occupants in your home, you should expect to use 6-9 thousand gallons of water each month. Questions regarding rates and consumption can be answered by calling Customer Service (386)-322-3002.

Ways to Pay

In the Office:

1672 S. Ridgewood Avenue, South Daytona

    • Cash
    • Check, Cashiers Check or Money Order
    • Card (a 3.95% fee applies with all credit card types)

Drop Box:

Northside of City Hall (1672 S. Ridgewood Avenue, South Daytona)

  • Check, Cashiers Check or Money Order

Include all account information

Drive Thru:

Northside of City Hall (1672 S. Ridgewood Avenue, South Daytona) during regular business hours 

Please bring your bill and stay until your account is verified.

By Mail:

PO Box 214960, South Daytona, Florida 32121-4960

Please allow 7-10 days for the mail to arrive at City Hall

Participating Retailers:

  • 7/11
  • Family Dollar
  • CVS

Must have your bill and coupon. Fee may apply.

Automated Phone:

Call 833-510-8522 (available 24/7)

Must have account number and customer number. 

  • Check
  • Card (a 3.95% fee applies with all credit card types)

Online Portal (link)

Create an account or pay as a guest.